What is covered
Every Baynock PC comes with a 12-month parts and labour warranty from delivery, provided by BAYNOCK SYSTEMS LTD. It covers hardware faults arising during normal use in the components supplied with your PC, including previously owned components.
How to get help
Email support@baynock.co.uk with your order reference and a description of the fault. We may first suggest safe checks to help identify the issue. If inspection or repair is needed, we will arrange the next steps and cover reasonable return and redelivery costs for a covered fault within the UK mainland.
Covered repairs include replacement parts and labour at no charge. Replacement parts may be new or tested refurbished parts of equivalent or better specification. If we cannot provide an appropriate repair or replacement, we will discuss a suitable remedy without limiting your legal rights.
What the warranty does not cover
Accidental or liquid damage, misuse, normal cosmetic wear, malware, loss of data, or damage caused by incompatible upgrades or alterations are not covered by this additional warranty. Opening the case or installing an upgrade does not automatically void your warranty; an exclusion must relate to the cause of the fault. We will explain our findings before proposing any chargeable work.
Your data and your rights
Back up your files before sending a PC for service. Tell us if you need help removing personal information. This warranty is additional to your statutory rights, which may last beyond 12 months. You can still contact us after the warranty ends.
Warranty provider: BAYNOCK SYSTEMS LTD. · Company number 17472082 · Registered in England and Wales. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX. Email: support@baynock.co.uk. For service outside the UK mainland, contact us to agree transport arrangements; statutory remedies remain unaffected.