Our 30-day no-fuss returns
Let us know within 30 days after delivery if you want to return your PC. You do not need to give a reason. Email support@baynock.co.uk with your name and order reference. You then have 14 days to send it back.
You pay the direct return postage for a change-of-mind return. We do not charge a restocking fee. Return PCs to: BAYNOCK SYSTEMS LTD., The Sands, Chobham, GU24 8AN, United Kingdom. Please email us for packing guidance and include your order reference. Contacting us first helps us identify your return but is not a condition of exercising your statutory cancellation right.
Looking after the PC
You may inspect and try the PC as you would in a shop. Include the supplied components and accessories, back up your files, remove personal accounts and pack it securely. Original packaging is helpful but is not a condition of your statutory rights. We may reduce a change-of-mind refund for a loss in value caused by handling beyond what is necessary to check the PC’s nature, characteristics and functioning.
Refunds
We refund through the original payment method, without a refund fee, within 14 days of receiving the returned PC or evidence that you sent it back, whichever is earlier. Standard outward delivery is included in the price and will not be deducted from your refund.
Faulty, damaged or incorrect goods
Contact us with the problem and your order details. We cover reasonable return costs where the PC is faulty, damaged on arrival or not as described. Your legal remedies may include a refund, repair or replacement; these rights continue independently of our 30-day return policy and 12-month warranty.
Your rights when goods are faulty
If your PC is faulty, not as described or not fit for purpose, you normally have a short-term right to reject it within 30 days of delivery and obtain a refund. After that, you can usually require a repair or replacement; further remedies can include a price reduction or final rejection if the legal conditions are met. A fault appearing within the first six months is generally presumed to have existed at delivery unless we establish otherwise or that presumption is incompatible with the fault. Your rights depend on the circumstances and are not limited to our warranty period.
Your statutory distance-sale cancellation right is normally 14 days after delivery, with another 14 days to return the goods after cancellation. Our policy extends the notification period to 30 days.
Optional cancellation form
A clear email is sufficient. You can copy this wording if useful:
To BAYNOCK SYSTEMS LTD., 128 City Road, London, United Kingdom, EC1V 2NX; support@baynock.co.uk.
I give notice that I cancel my contract for the following goods: [PC / order reference].
Ordered on: [date]. Received on: [date].
Customer name and address: [details].
Date: [date]. Signature: [only if sent on paper].
The postal address above accepts written cancellation notices. The equipment returns address is The Sands, Chobham, GU24 8AN, United Kingdom.